FAQs

Unfortunately, we are unable to make manual changes to an order once it has been placed. Prior to checking out, please ensure all items and personal details are correct.

Address change
We would suggest reaching out to the courier company (DHL or USPS) to have this parcel redirected to your preferred address. As we are not the receiver, we are unable to do this on your behalf for security purposes.

Item change
We suggest you make a separate order for the preferred item and contact our amazing Customer Service Queens.

Once an order has been placed, it is processed immediately. To avoid disappointment, please know that we may not always be able to cancel orders.

If your order has been shipped and is currently in transit, please know we can no longer facilitate a cancellation.

For more help, please contact our amazing Customer Service Queens.

Once your order has been placed, a confirmation email containing your invoice will be sent to the email linked to your order. If you did not receive your confirmation email, please check your spam or junk folder.

Once your order has been dispatched by our amazing Warehouse Team, you'll receive an email with your tracking number and link.

If you did not receive your tracking email, please check your spam or junk folder.

Need help tracking your order? Please contact our amazing customer service.

We aim to restock our newest collections and prints every 1–2 weeks, but this can vary on occasion.

If you know the print and style you're after, we recommend signing up for our back-in-stock notification on the product page to be emailed the moment that particular item is restocked.

If an item is listed as Final Sale, it sadly won't be returning once sold out so we can make room for exciting new launches.

Need more help with a product restock? Please contact us.